1. Refund for Unshipped Orders
    After successful order payment, if the product has not been shipped, you may submit a refund request. We will complete the refund process within 1-3 working days, and the funds will be returned to the original payment account.
  2. Handling of Shipped Orders
    Once the product is shipped and in transit, refund requests will no longer be supported. Please confirm your order information carefully before placing an order.
  3. Quality Issue Handling
    If a quality issue is found after receiving the product, please contact our customer service within 48 hours and provide clear photos or videos detailing the problem. After verification, we will arrange for return/exchange or compensation based on the actual situation.
  4. Package Exception Handling
    – For non-customer-related reasons (e.g., customs inspection, policy changes) that cause the package to fail delivery, we will arrange for free re-delivery after verification.
     – For personal reasons (e.g., incorrect/incomplete recipient information, refusal to accept delivery) that cause package loss or return, the recipient shall bear the relevant losses and additional costs.
  1. Transportation Timeliness
    After order payment is completed and the product is ready for shipment, it will be dispatched from the domestic warehouse within 3-5 working days.
    – Estimated delivery time to major European countries (e.g., Germany, France, UK, Italy): 5-10 days.
    – Estimated delivery time to non-European countries or remote areas: 10-20 days.
    Actual transportation time may vary due to destination, logistics conditions, the selected logistics route, holidays, and force majeure factors. The above durations are for reference only.
  2.  Transportation Fees
    The system will automatically calculate the basic freight based on the weight, volume, and destination of the ordered products. You can view the specific amount in real time on the checkout page after entering the shipping address.
  3.  Customs Clearance and Taxes
    (1) Clearance Liability
    Please ensure that the recipient information (name, address, contact details, etc.) provided is true, accurate, and complete to facilitate smooth customs clearance and delivery in the destination country. If the package fails to be delivered due to incorrect information, the recipient shall bear the resulting losses and additional costs.
    (2) Tax Explanation
    According to the customs regulations of European countries, import duties, VAT, and other taxes may be required for imported products. These fees are borne by the recipient, and the specific amount is determined by the local customs based on factors such as product value, category, and quantity. If customs clearance issues (e.g., delays, returns) arise due to tax-related reasons, the recipient shall bear all relevant losses and responsibilities. We will provide estimated tax information on the product detail page and checkout page, but the actual amount is subject to customs approval.
  4. Order Tracking
    After the order is dispatched, you will receive a confirmation email containing the logistics tracking number. You can query the real-time transportation status of the order by entering the tracking number on the logistics provider’s official website.
    If the logistics information does not update for more than 7 working days or an exception occurs, please contact our customer service promptly via:
    Email: vogue567520@gmail.com
    WhatsApp: +852 6778 3438
    We will assist in follow-up handling.
  5. Other Notes
    In case of force majeure events (e.g., natural disasters, wars, strikes, pandemics, policy changes) that cause transportation delays or interruptions, we will notify you promptly and strive to minimize the impact, but we shall not be liable for any resulting losses.
1、How should I complete the payment?

Hello, currently our website only accepts bank transfers in US dollars. You can use Wise to complete the transfer. After placing an order, please contact us via WhatsApp to obtain the bank account information.


The operation process of Wise is as follows:

Step 1: Register/Log in to Wise. (https://wise.com/)

Step 2: Click “Send”.

Step 3: Fill in the remittance amount and currency. (Note: Set the recipient gets as “US Dollar” and select “Bank transfer” as the payment method)

Step 4: Add recipient . (Note: Select “Bank details” and choose “Someone else” as the payee)

Step 5: Fill in the recipient’s bank details. (Note: For the payee’s bank information, select “ACH”)

Step 6: Conduct identity verification.

Step 7: Complete the payment. (Note: Please remark the order number and email you used to place the order on Voguex)

Step 8: Contact the customer service and provide the transfer record.

  • On hold:
    The order is successfully placed. Please contact the customer service to obtain the bank account information.
  • Processing:
    In progress. The customer service has confirmed receipt of the payment and is preparing the goods.
  • Shipped:
    Dispatched. The goods have been sent out and the tracking number has been uploaded.
  • Cancelled:
    Cancelled. The customer service has agreed to cancel the order, awaiting a refund.
  • Refunded:
    Refunded. The customer service has agreed to cancel the order and completed the refund.
  • Failed:
    Failed. The order failed due to system issues.

After the package is shipped, you can go to the order to view the package’s tracking number and then enter the tracking number on a third – party platform to check the logistics track.

The specific operation scenarios are as follows:

  • If you choose the tax – free special – offer line, please check the logistics track of the package at this website address (http://101.43.191.105:8082/trackIndex.htm) one day after the package is sent.
  • If you choose the tax – free express line, please check the logistics track on 17Track (https://www.17track.net/zh – cn) three days after the package is sent. If you have any questions during this period, feel free to contact us.

Hello, of course. You can contact our customer service via WhatsApp to obtain them, or you can go to the photo album to view the product detail pictures by yourself.

The photo album address is: https://voguex567520.x.yupoo.com/

Hello, under normal circumstances, we will ship the goods to you within about 3 days after confirming receipt of the payment. However, for customized products, we can’t confirm the specific shipping time at present. Therefore, please be sure to contact the customer service to confirm the specific shipping time after you complete the transfer.